Sales Policy – Axelmavel Children’s Toy Store

Effective Date: November 28, 2024
Welcome to Axelmavel!
Address: 1151 Pittsford Victor Rd #200, Pittsford, New York, United States
Phone number: (706) 922-1004
Email: [email protected]
Website: axelmavel.com

At Axelmavel, we believe in offering high-quality toys that promote creativity, learning, and fun for children of all ages. Our sales policy ensures that every transaction you make with us is smooth, safe, and secure. Please read the following terms carefully to understand how we handle sales and your rights as a customer.

1. Ordering Process

To purchase products from Axelmavel, simply browse our extensive collection of children’s toys on our website axelmavel.com. Once you find a product you would like to purchase, add it to your cart and proceed to checkout. You will be prompted to provide shipping details and payment information to complete your order. After your order is successfully placed, you will receive a confirmation email with your order details.

Note: All products listed on our website are subject to availability. If a product is out of stock after you place an order, we will notify you and provide alternatives or offer a refund.

2. Payment Methods

We accept a wide variety of payment methods to ensure that your shopping experience is convenient and secure. Our accepted payment options include:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: Securely pay via your PayPal account.
  • Apple Pay/Google Pay: Available for mobile and desktop payments.

All transactions are processed securely through encrypted channels to protect your personal and financial information.

3. Pricing and Discounts

All prices listed on our website are in U.S. dollars and include applicable taxes. Prices are subject to change without notice, though once an order is placed, the price will remain fixed for that order.

We occasionally offer discounts, promotions, and special offers. These will be highlighted on our website and are subject to terms and conditions. Please note that discounts cannot be combined unless otherwise stated.

4. Shipping and Delivery

Axelmavel currently offers shipping within the United States. We are committed to processing and shipping orders as quickly as possible, typically within 1-2 business days of receiving your order.

  • Standard Shipping: Delivery time typically ranges from 5 to 7 business days.
  • Expedited Shipping: Available at checkout for faster delivery.
  • Free Shipping: Free standard shipping on orders over $50.

Shipping charges are calculated at checkout based on the shipping method selected and the destination.

5. Sales Tax

Sales tax is calculated based on the shipping address provided during checkout. We collect sales tax in states where required by law. If you are exempt from sales tax, please contact our customer service team at [email protected] before placing your order.

6. Order Modifications and Cancellations

Once an order is confirmed, it is processed promptly to ensure quick dispatch. If you need to make changes or cancel your order, please contact us immediately at [email protected]. We cannot guarantee modifications or cancellations once the order has been shipped.

7. Returns and Exchanges

We are committed to customer satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day return policy. Please refer to our Return Policy page on axelmavel.com/returns for detailed instructions on how to return or exchange items.

Conditions for Returns:

  • Items must be unused and in original packaging.
  • Returns must be made within 30 days of receiving your order.
  • Customers are responsible for return shipping fees, unless the return is due to an error on our part.

8. Product Availability and Backorders

We strive to maintain accurate stock information on our website. However, in the event that an item becomes unavailable after placing your order, we will contact you to offer alternatives or a refund. For popular items, please check availability and order promptly to ensure timely delivery.

9. Customer Service

If you have any questions regarding our sales policy, need assistance with an order, or wish to inquire about a product, our customer service team is available to help. You can reach us by:

10. Privacy and Security

Your privacy is important to us. All information provided during the purchase process is kept confidential and secure. We do not share your personal or payment details with third parties unless required to complete your order or as part of our compliance with legal obligations. For more information on how we protect your data, please read our Privacy Policy at axelmavel.com/privacy.