Return Policy – Axelmavel Children’s Toy Store

Effective Date: November 28, 2024
Welcome to Axelmavel!
Address: 1151 Pittsford Victor Rd #200, Pittsford, New York, United States
Phone Number: (706) 922-1004
Email: [email protected]
Website: axelmavel.com

At Axelmavel, we are dedicated to providing high-quality children’s toys and ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return policy to make your shopping experience as easy as possible. Please read the following return terms carefully:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: You must initiate the return within 30 days from the date of receiving your order.
  • Condition of Items: The item(s) must be unused, in their original packaging, and in the same condition as when you received them.
  • Receipt or Proof of Purchase: A receipt or proof of purchase is required for returns. If you purchased the item through your online account, we will be able to locate your order history.

Items that are not eligible for return include:

  • Used, damaged, or opened toys (unless defective).
  • Gift cards, downloadable products, or digital content.
  • Sale or clearance items (unless stated otherwise).

2. How to Initiate a Return

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call us at (706) 922-1004 to initiate the return process.
  2. Provide Information: Please provide your order number, item(s) you wish to return, and the reason for the return.
  3. Return Authorization: Our customer service team will issue a return authorization and provide you with instructions on how to return the item(s). You may also receive a prepaid return shipping label if the return is due to a defect or our error.

3. Return Shipping

  • Return Shipping Fees: If the return is due to a change of mind, you will be responsible for the return shipping costs.
  • Free Returns: If your return is due to a defective product or our mistake, we will cover the cost of return shipping.
  • Shipping Damage: If your item arrived damaged, please notify us within 7 days of receiving it so we can arrange for a return or exchange.

4. Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5-10 business days.

  • Original Shipping Fees: Shipping fees are non-refundable, except in cases of defective items or errors on our part.
  • Partial Refunds: In some cases, partial refunds may be issued if the returned item is not in its original condition, damaged, or missing parts.

5. Exchanges

If you wish to exchange a product for a different item, please follow the same return procedure outlined above. Once we receive the returned item, we will issue a store credit or refund and allow you to place a new order.

6. Non-Returnable Items

The following items are not eligible for return:

  • Gift Cards: Non-refundable and non-returnable.
  • Personalized or Custom Items: These cannot be returned or exchanged unless defective.
  • Downloadable Products: Digital content, including any downloadable products, is non-refundable.

7. Damaged or Defective Items

If you receive a defective or damaged item, please contact our customer service team immediately at [email protected] or (706) 922-1004. We will assist you in processing a return or exchange for a product of equal value at no additional charge.

8. Cancellations

You may cancel your order before it is processed and shipped by contacting us at [email protected]. Once your order is shipped, it cannot be canceled, but you may return it according to the return policy.

9. Refund Processing Time

Refunds typically take 5-10 business days to process after we receive the returned item. However, please note that the refund time may vary depending on your payment provider.

10. Contact Us

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us:

Thank you for shopping with Axelmavel! We are committed to ensuring your satisfaction and making your shopping experience enjoyable.